Can you imagine defining your year ahead in 100 words? Written differently: By Monday next week, in exactly 100 words, articulate the one thing that will make most things in 2020 more enjoyable or unnecessary for you and others. That was an example of my one thing; articulate expectations more clearly and similarly inspire others. While it feels good to meet expectations, it’s also painful to come up short. Therein lies the challenge. Setting and articulating reasonable expectations requires more focus on empathy and dialogue to understand our respective thresholds for pain. From that understanding, we can set expectations together.